What forms of payment do you accept?

We gladly accept Visa, Mastercard, Discover, American Express over the phone or through Paypal, Money orders, Western Union, and personal checks from all US buyers, and Paypal and Western Union transfers or money orders in US funds from International buyers. We highly suggest not sending any money though the mail because more likely than not, it won't make it.

If I purchase something from your Ebay stores or auctions do I still get free shipping?

Ebay store & auction purchases are not included in our website FREE SHIPPING promotion unfortunately, but we always combine on shipping to save our customers as much money as possible.

 When will my package be shipped?

We ship 6 days a week, so your package will go out within 24-48 hours after payment is received. If paying by personal check, there is an automatic 7-10 day hold so that the funds can clear our bank prior to shipping your merchandise.

 Do you ship worldwide?

We ship to all US and continental destinations. Please email us for an international quote.

What is The Velveteen Rabbit's definition of condition?

Listed below you can see our definitions of condition:

• Mint - no flaws and in pristine, like new, condition
• Excellent - extremely minor flaws, and almost like new condition
• Very Good - some acceptable flaws noted, shows minimal to moderate signs of age
• Good - moderate to severe flaws noted, shows moderate to extensive signs of age
• Fair - severe flaws noted, excessive signs of usage & age
• Poor - extremely severe and excessive signs of usage, damage or aging noted

Do you purchase antiques & collectibles?

We do purchase entire estates & collections, as well as single pieces. Please email us for details.

Do you charge sales tax on purchases?

We collect 8.25% sales tax from Texas residents only.

Does The Velveteen Rabbit Antiques do appraisals?

Unfortunately, we are not licensed appraisers, but we can steer you in the right direction in finding one that is.

How do I submit a "best offer"?

The items that have the best offer option will have a box right under the product description. Enter the amount you want to offer, and the automated system will let you know if your price was too low. If you do not see a red "price too low" box pop up, that means that your best offer was accepted and you can continue on to checkout or keep shopping. If your best offer was not accepted, there is another "submit best offer" button below that. When you send your best offer this way, it will be sent directly to us so that we can make a decision whether or not to accept it.